![]() Effective and timely responses are at a premium in today’s increasingly complex security environment.” New MSIM Workspace version features customizable options “Deliberation around protocol or uncertainty concerning the nature of an incident can be detrimental to an organization and its customers. Speaking to CSO, ServiceNow principal solutions consultant James Neal says that these features provide organizations with the tools to create an organized, quick and effective approach to security threats, which are often extremely time sensitive. A timeline of significant events for end-to-end visibility on incident progress, including rollup of affected assets, users, locations, and team resources, as well as a timeline of significant incident milestones.File explorer component to organize and track collection of artifacts (files or logs) related to the major security incident via Microsoft SharePoint integration.Automated workflows to notify stakeholders, create collaboration folders and chat channels once a major security incident is created. ![]() ![]() A visual task board to organize incident response tasks across linked security incidents, vulnerabilities, and teams.It is designed to work alongside other ServiceNow security incident and vulnerability response product capabilities and offers features including: The platform allows users to share and view files/folders on security issues, view and update incident tasks, and communicate through dedicated chat channels. ServiceNow launched MSIM Workspace last year to help security teams collaboratively respond to critical security incidents. MSIM Workspace a mechanism to track and resolve security incidents The features allow security teams greater customization of the incident response service and come as ServiceNow announced its latest Now Platform San Diego release. ServiceNow has added new features to its Major Security Incident Management (MSIM) Workspace platform, which it launched in December 2021.
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